Policies

RETURNS

All items (excluding items purchased during a specific sale & certain vintage items are final sale) may be returned within 5 days of delivery as long as the garment is returned with the tags still attached and is unworn and unwashed. Please email dheartd@icloud.com with "RETURNS" in the subject line to receive a return form. All requests for returns made after the 5 day period will be denied, no exceptions. All returns are in the form of exchange/store credit or a refund made to the original credit card used to purchase. Store credits are valid for one year from the date they are issued. All customers need to pay their own postage for returns & original postage fees are non refundable.

 

SHIPPING DOMESTIC

Orders are processed and shipped within 24-72 hours, weekends and holidays excluded. Orders placed after 12pm CST will begin processing the following business day. All items are issued  tracking numbers and shipped USPS Priority Mail, which usually takes 2-4 days to arrive. Express Mail, UPS & Federal Express are also available. To upgrade your shipping or to select another form of shipping or to add signature confirmation and/or insurance, please contact us directly at dheartd@icloud.com. dheartd, LLC is not responsible for lost or stolen packages on purchases made without insurance and/or signature confirmation. dheartd, LLC reserves the right to cancel any order due to issues involving merchandise availability. Shipping time may vary due to availability of merchandise, in which case, the customer will be contacted directly.

 

SHIPPING INTERNATIONAL

d heart d, LLC ships worldwide. All items are shipped USPS and rates depend on the weight and size of the item(s).

First Class International is the least expensive shipping method. It generally takes 1-21 days, but does NOT include tracking or insurance.

Priority Mail International is a mid-price shipping method. Global Priority International usually takes 1-2 weeks to arrive and includes basic tracking, delivery confirmation, and insurance. We recommend this shipping method.

Express Mail International usually arrives within 5-7 days after processing and comes with tracking, delivery confirmation and insurance. We also recommend this shipping method, especially for time sensitive deliveries. The shipping time is not the responsibility of d heart d, LLC

All customs duties, taxes or fees are the sole responsibility of the customer. d heart d, LLC is required to accurately declare the value of all international orders on the relevant custom forms and on the included packing slip. Occasionally, custom delays to occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.

If you're interested in shipping via DHL, UPS or Federal Express, please send an email to dheartd@icloud.com We'll gladly make that happen for you.